Adding tenants to the Dashboard
For tenants to be able to connect to their Wi-Fi network, they will first need to be added to the Admin Dashboard. To add tenants, follow these steps:
Step 1: Log in to the Admin Dashboard by by using the details from the welcome email.
You will log in using your username and password.
- Username: Your email address.
- Password: For security purposes, you will receive text with the password.
Step 2: Select the building you would like to manage from the dropdown. If there is only one building, it will already be selected.
Once you have selected the building, you will see a list of units.
Step 3: Find the relevant unit number and click on it.
Step 4: Enter the tenant's email address and name.
It's important to note that you can only add one email address per unit. The welcome email with step-by-step instructions will be sent to this email address. Don't worry, this person can then forward the email to the other tenants in their unit.
Step 5: Click on Send Authorization.
You can also come back to any of the units later to resend the welcome email if needed.
How tenants connect
Once a tenant is added to the Dashboard, they will receive an email with instructions on how to get online. In most cases they will connect in on of two ways:
- By logging onto the [PROPERTY]-Residents network using their unique username and password. They can find their username and password in the Lionstripe Dashboard.
- Logging onto the [PROPERTY]-Guest network using either the QR code or the guest password, also found in the Lionstripe Dashboard.
If they have older devices like a ChromeCast, or a printer which does not support EAP (username and password authentication), they should follow this guide in the Resident Support section to get their devices connected.