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How does the Wi-Fi network work

  • Updated

Lionstripe Networks has installed a secure, modern Wi-Fi infrastructure across the property. This means that all units in your building already have working Wi-Fi starting on day 1. It's important to note that:

  • Every unit has Wi-Fi coverage.
  • Tenants can plug an internet cable directly into any of the ethernet ports in the unit.
  • Tenants will receive the same enterprise-grade security as Fortune 500 companies using EAP/IPSK. 
  • Tenant's devices are on a private secure network, only their devices can “see” each other, no other unit can access their devices.

There will be three wireless networks in each unit, namely:

  • [PROPERTY]-Residents: Upon moving in, the tenant will receive an email with their credentials to log onto the Lionstripe Dashboard. Once logged in, they can retrieve their username and password to log onto the [PROPERTY]-Residents network.
  • [PROPERTY]-General: Some devices cannot access the internet using username and password credentials so they will need to be added to the resident’s dashboard using the device MAC address. This is usually only needed for printers, some streaming devices like ChromeCast and some gaming consoles.
  • [PROPERTY]-Guest:
    • Internet access only network.
    • This network can be used by anyone who is a guest at the property. Using the QR Code (or shared password) found on the residents Lionstripe dashboard, they can quickly get secure access to the internet. 
    • Note: Residents are welcome to use this network as it is still a secure network, but we encourage everyone to use the residents network as it allows devices in the same unit to talk to each other.

Have questions or need any help?

If you get stuck or cannot find the relevant self-help information in the Help Center, please feel free to email us directly at support@lionstripe.com, direct the tenant to the Help Center or give them our email address. Our team will respond as soon as possible. Please provide the following info so we can troubleshoot quickly

  1. Username of the tenant (email address)
  2. What time did the issue happen?
  3. Description of issue (the more details the better).
  4. Was the tenant in their unit, or somewhere else?
  5. Is the issue happening to more than one tenant?

Frequently asked questions

To view answers to frequently asked question, visit our FAQ section.

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