Lionstripe Complete Installation Guide

Step-by-Step Instructions 

⏱️ Plan for 12-14 hours on-site

Installation Timeframe

What to expect

⚠️ Support: Email support@lionstripe.com with any questions. 

• Mount equipment in rack
• Connect power cables
• Connect network cables
• Install access points

• iPads (1 hour)
• Laptops (1 hour)
• Printers (30 min)
• Apple TVs (1 hour)
• VoIP Phones (30 min)
• iMacs
• Other devices (1 hour)

• Test all devices
• Document installation

Included in the kit:

• 2x PoE switches
• 2x angled power cables for the switches
• 4x ceiling mounted APs
• 2x Wall mount AP with K47 screw kit and wall mounting bracket
• 1x Wall mount AP with K47 screw kit and wall mounting bracket
• 1x black Primary router
• 1x Beelink Secondary Router w/power supply
• 1x Rack power strip
• 1x rack shelf
• 24x racks nuts in a small bag
• 24x rack screws in a small bag
• 1x LTE modem with SIM card inserted
• 2x Black DAC cables
• 24x pack of ethernet cable 2' jumpers
• 24x pack of ethernet cable 1' jumpers
• 1x long ethernet cable (at least 10')

Verify Site is ready

MAIN ENCLOSURE (Network Rack):

• Rack is securely installed on plywood backboard
• Rack is minimum 6U (6 rack units tall)
• All CAT6 cables terminated on patch panel (top 1U slot)
• Every CAT6 port on patch panel is labeled with number
• NEMA 5-15 power outlet installed INSIDE enclosure
• Power outlet is working (test with phone charger)

AP (ACCESS POINT) LOCATIONS:

• Wall outlets installed per site drawing
• Each outlet is labeled with number
• Outlets match drawing locations

CREDENTIALS CONFIRMED:

• Client's Apple ID login works
• Have access to Apple ID email (for 2FA codes)
• Google Nest: Client's Google Account login works
• Google NEST: Google Home app installed on iPad
• Client's Sonos Account login
• Sonos App Installed on iPad
• Client or General Manager available during install (for 2FA)

⏱️ Time: 4-5 hours

Please watch the videos provided as they will be really helpful in walking you through this process. 

WHAT YOU'LL DO:

1. Open the rack and prepare workspace

2. Mount equipment in specific order

3. Connect power cables

4. Connect network cables

5. Install access points on walls

6. Connect APs to network

Step 1.1: Prepare the Rack for Installation

YOUR RACK LAYOUT (6U total, may be more):

• U #6: Patch Panel ← Top of Rack (already installed by electrician)

• U #5: PoE Switch #1

• U #4: PoE Switch #2

• U #3: Primary Router (place on shelf next to secondary router if no ears attached)

• U #2: Secondary Router

• U #1: PDU / Power Strip ← Bottom of Rack

Patch Panel will already be installed.

List of Rack Equipment

Secondary Router (Beelink Mini S)

• Small black box

• Has 12V power transformer (round barrel plug)

Primary Router  (MikroTik RB5009)

• Flat metal box

• Has SFP ports (small square holes) on back

PoE SWITCH #1 (MikroTik CRS328)

• Says "24P" on label (P = Power over Ethernet)

• Needs C13 power cable (looks like computer power cable)

PoE SWITCH #2 (MikroTik CRS328)

• Identical to PoE Switch #1

• Also needs C13 power cable

POWER SUPPLY UNIT (PSU)

Step 1.2: Mount Equipment in Rack

• Use rack screws (from bag)

• Be sure to use at least (4) screws per piece of equipment so it is secure.

This is what rack will look like when you are done installing (if there are two patch panels, just shift everything down on slot)

STEP 1: U #7 - PSU (POWER SUPPLY) Bottom

• Use 2 rack screws
• Make sure power cord hangs toward back

STEP 2: U #6 - SHELF + SECONDARY ROUTER:

• Mount shelf in U #6
• Place server on the mounted shelf

STEP 4: U #5 – PRIMARY ROUTER:

• Mount router (already has rack ears attached, if note place on shelf next to Secondary router.
• Insert rack screws

STEP 5: U #4 - PoE SWITCH #1:

• Install 1st switch

(Both switches are the same so order doesn’t matter)

STEP 6: U #5 - PoE SWITCH #2:

• Install 2nd switch

Step 1.3: Plugging in the Cables

You'll use 3 types of cables:

• POWER CABLES
• C13: Computer-style power cable (for both switches)
• Transformer, a barrel-plug adapter (for secondary router)
• CAT6 PATCH CABLES (Ethernet)

Cat6 Cables

• 1' very short
• 2' short

DAC CABLES (Direct Attach Copper)

• Look like: Black cable with metal ends
• Ends: SFP+ connectors (small, square, metal)
• Length: about 3 feet, (2) included. You need both.

Step 1.4: Power the networking equipment

You can watch all the videos combined together below

Step 1: PoE Switches

• Connect using an angled power cable located at the left side of both switches. Be sure to neatly loop the cables into rack mounted power supply underneath.

Step 2: Power the Secondary Router

• Has 12V transformer (round barrel plug)
• Connect barrel plug to back of Secondary Router and neatly bring the cable under the shelf and plug in

Photo: Power Secondary Router on

Step 3: Power the Primary Router

• Use 1’ CAT6 cable
• IMPORTANT Plug one end into Router Port #1.
• Plug other end into PoE Switch#1, Port #1.

Photo: Power Primary Router

Step 4: Data Connect Primary Router to PoE Switch #2 

• Cable: 3’ DAC (black cable, metal ends)

• Plug one end into: Primary Router, SFP Port #1
• Plug the other end into: PoE Switch #2, SFP Port 1

Photo: Data connect Primary router to Switch #2, Port 1

Step 5: Data Connect PoE Switch #1 to PoE Switch #2 

• Cable: 3’ DAC (second black cable)

• Plug one end into: PoE Switch #1, SFP Port 1
• Plug the other end into: PoE Switch #2, SFP Port 2 (NOT Port 1!)

Step 5.1 : Data Connect Secondary Router to PoE Switch #2

• Cable: CAT6

• Plug one end BACK of Secondary Router, Port 1
• Plug the other end into PoE Switch #1, Port 1

Step 6: Install LTE Modem Port 1-6 on Switch 2

This is a backup modem that allows Lionstripe to have access to the network in case the internet goes out. Please install it near an ethernet jack in the space that has good cell coverage.

• Go to the ethernet jack you selected.
• Open the LTE Modem, plug one end of the CAT6 Cable into the port.
• Mount the LTE modem on the wall
• Put cover back on.
• Note the port number on the jack.

Back to the Enclosure: patch panel.

• Find the port you just plugged the LTE modem into. Example, port number 6.
• Plug a CAT6 cable into port number 6.
• Plug the other end of the cable into any port number 1-6, PoE Switch 2.

Photo: Wall Mounted LTE Modem

Step 7: Connect the ISP (Internet service provider) Modem to Switch #1.

• Find the ISP (like AT&T, Cox, etc) modem and connect a CAT6 cable to it.
• Plug the other end into Switch #1, Port 24

Visual Reference - How Everything Connects

✅ WHAT YOU SHOULD SEE:

Photo 1: No explanations

Photo 2: With explanations

❌ TROUBLESHOOTING -

Problem: One device has no power light

Solution:

- Check that device's power cable connection

- Try different outlet on PSU

Problem: No link lights on switch ports

Solution:

- Check cable is fully inserted (should click)

- Try different port

- Use cable tester to verify cable is good

✅ If all checkboxes checked, proceed to AP installation!

Step 1.5: Access Point (AP) Installation

Access Points provide Wi-Fi coverage throughout the building.

They all get power through the ethernet

• You have 6 total APs to install
  • (2) Black wall mounted Aps
    • One is for the right side of the front desk
    • One is for the left side of the front desk
  • (4) Ceiling mounted AP

Step 8: Connect White Ceiling Mounted Access Points (4)

• Slide out triangle mount
• Drill into ceiling next to appropriate outlet.
• Plug Cat6 Cable into Port 1 on the AP
• Attach AP to mounted plate

Step 9: Install Wall Mounted APs (2 black)

1. Drill hole in wall (where marked on survey)

2. Insert wall anchors

3. Mount plastic back plate with screws

4. Attach AP to mounted plate

Photo: wall mounted AP

Step 10: Connect APs to the Patch Panel and Switch:

Back to the enclosure:

• Match AP outlet# to patch panel port #
• Now connect a CAT6 cable from the patch panel port to either PoE Switch #1 OR PoE Switch #2, Ports 2-6 ONLY! So you can use either Switch with open ports on 2-6.

Create this table as you install:

Photo: Visual after call networking cables plugged in

Step 11: Finish connecting CAT6 cables from Patch panel to Switches

You will want to make all the ethernet jacks across the space internet ready by connecting cables from the patch panel to any ports 7-23 on either switch. They cannot go on 1-6 or port 24!

Phase 1 Complete - Hardware Checklist

• All equipment mounted securely in rack

• All power connections made correctly

• All network cables connected per diagram

• PSU powered on

• All equipment showing power lights

• All switch ports showing link lights

• All APs installed and connected

• AP locations documented

⏱️ 6-7 hours

Configure all client devices in specific order

Step 2.1 Understanding the (3) Wi-Fi Networks 

1. Network Name: NH-Secure

   • Each person will use their email address and a unique password to access this network.

2. Network name: NH-Legacy

   • This network is used for iPads, printers, security cameras, Chrome devices and many others.

   • Each device MAC address must be first registered on the dashboard > assigned a unique password > then connect the NH-Legacy Network.

3. Network name: NH-Guest

   • Password: will be provided

   • Any clients, vendors or users that need access to the internet but SHOULD not have access to any devices.

⚠️ CRITICAL: Never add devices to Guest network. If Next Health phones or computers are on the Guest Network, they CANNOT see the devices like printers, Apple TV etc. 

Step 2.2 The Lionstripe Console LSC and how to add devices

The Lionstripe Console (LSC) is our web-based management dashboard for:

• User access management

• Network configuration

• Device provisioning

• Password generation

You'll use LSC to add EVERY device to the network.

How to access:

1. Open web browser https://apps.datacamo.net/LSC/

2. Log in with provided credentials

Finding the Device MAC Address:

Each device you will connect to Wi-Fi has a unique identifier called a MAC Address. You can either find it printed on the device, in the device App, etc. 

Lionstripe has a feature called "Auto MAC" which will automatically find the MAC address for you. You'll use this feature often so here are the instructions.

PLEASE WATCH: 

How to add a device using Auto MAC , example, adding an iPad to the NH-Legacy Network

Quick (How to use AutoMac)

Step by step instructions

On the LSC:

1. Click Users> AutoMac
2. Access Type: Select Wireless
3. Networks: Select the NH Location
4. Packs: Follow the instructions below to understand which pack to select.
5.  Click Get Wi-Fi Key

On the next page: You will see WiFI key for you to use. 

On your device:

1. Connect to the NH-Legacy network
2. Enter the unique password you just received.
3. Connect

Back to LSC: 

1. Click Connect 
2. Important: Add the description of the device so you can find it in the future. See video.

2.3 Device Configuration Order - DO NOT CHANGE!

1. iPads (first = "Installation iPad")

2. Laptops (need Installation iPad)

3. Printers

4. Apple TVs (need Installation iPad)

5. VoIP Phones

6. Cryo Chamber

7.  Sonos Speakers (need Installation iPad)

8. Cameras (need installation iPad)

9. iMacs

WHAT IS IT?

• The first iPad you configure

• Receives 2FA codes for Apple ID verification

WHAT TO DO:

✓ Label it: "Installation IPAD" (tape/sticker)

✓ Keep it charged throughout installation

✓ Keep it nearby at all times

This iPad is your authentication key for the entire installation!

Device Type 1: iPads

OUTLINE FOR EACH iPad:

A. Initial setup (Siri, Location, Apple ID)

B. Connect to NH-Guest initially (we will forget this network at the end)

C. Login with Apple ID

D: Disable iCloud Keychain

E. Connect to permanent WiFi: NH-Legacy

F: Disable Private MAC Address / set private WiFi address to "off" 

G: On another device add the shown MAC address to LSC with package "iPad"

H. Now click "Join Network" and enter the WiFi password from the LSC dashboard

I: Forget NH-Guest

iPads Step A: Initial Setup of the iPads

Power on iPad, follow setup wizard:

1.  ✓ Allow Siri

2.  ✓ Allow Location Services

3.  ✗ Do NOT allow sharing data with Apple

4. Connect to NH-Guest

5. Sign in with client's Apple ID

   • 2FA code sent to client's phone

   • Enter code when prompted

iPads  Step B: Disable Private MAC Address

iOS randomizes MAC for privacy, LSC needs the REAL MAC address. Must be OFF to connect to Wi-Fi NH-Legacy

1. Open Settings

2. Tap Wi-Fi

3. Find NH-Legacy

4. Tap (i) icon

5. Find "Private MAC Address" > "Fixed" to OFF

   

iPads Step C: Disable iCloud Keychain

In order to prevents password sync conflicts during setup process, please follow the steps below:

1. Open Settings

2. Tap your name (top of screen)

3. Tap iCloud

4. Tap Passwords & Keychain (it may only say Passwords) You can also search for this in the setting search bar)

5. Under Sync this iPad Toggle  OFF

iPads Step D: Add to LSC Network

FOR EACH iPAD:

You can manually add the MAC address into the dashboard or use AutoMac.

Here is how to do it manually:

1. In LSC: Users → Add User/Mac

2. Enter MAC Address from iPad

3. Click "Validate"

4. Configure:

   • Access Types: Wireless

   • Networks: NH Location

   • Packs: iPad

   • Click "Add User"

   • Get WPA key from LSC dashboard

   • Write down password

iPads - Step E: Now Connect the iPAD to NH-Legacy Wi-Fi 

ON THE iPAD:

1. Settings → Wi-Fi

2. Select "NH-Legacy" network

3. Enter WiFi key from LSC you just saw

4. Tap Join

5. ✓ Verify connected (checkmark appears)

6. Test: Open Safari → google.com

✅ REPEAT Steps A-E for ALL iPads

💡 Remember: Keep Installation iPad charged and nearby!

You will need to download two Apps on this iPad:

1. Sonos App: https://apps.apple.com/us/app/sonos/id1488977981

2. Google Home: https://apps.apple.com/us/app/google-home/id680819774

Device Type 2: Laptops

STEPS FOR EACH LAPTOP:

A. Initial setup (Siri, Location, Apple ID)

B. Disable Private MAC Address

C. Disable iCloud Keychain

D. Add to LSC (using "Staff" package)

E. Connect to NH-Legacy Wi-Fi

💡 Process nearly identical to iPads, but uses "Staff" package

Laptops Step A: Configuration Steps

FOLLOW SAME PROCESS AS iPADS:

A. Initial Setup

• Allow Siri, Location

• Sign in with Apple ID

• 2FA goes to Provisioning iPad

B. Disable Private MAC Address

Settings → Wi-Fi → NH-Legacy → (i) → OFF

C. Disable iCloud Keychain

• Open Settings > Click on the user name at the top right hand side >  iCloud > Passwords > Toggle Sync 

D. Add to LSC

You can add the MAC address manually or use AutoMac (the mac address is on the previous screenshot)

• Users → Add User/Mac

• Enter MAC Address

• Access: Wireless

• Networks: NH Location

• Packs: Staff ← DIFFERENT THAN IPADS

E. Connect Laptop to NH-Legacy

✅ REPEAT for all laptops

Device Type 3: Printers

Each printer set up varies depending on the printer model. If the printer does not have a printer screen, you may need to download an App on your phone (common for HP printers) or print a network report directly from the printer to get the MAC Address.

TWO CONNECTION METHODS:

OPTION A: Wireless 

1. Follow setup wizard/Download App on iPad
2. Select NH-Legacy
3. In LSC use AUTO MAC, instructions here
4. Users → Auto Mac
5. Access: Wireless
6. Networks: NH Location
7. Packs: Printer
8. Get WIFI KEY (password ) displayed on LSC

Go to Printer (or printer App) and select NH-Legacy and enter the password you just got.

✓ Verify connected

OPTION B: Wired (Preferred)

• Connect ethernet: wall jack → printer

• Connect: patch panel → Either PoE Switch (ports 7-23)

Now you need to get the MAC address for the printer by printing a network summary > Find WIRED NETWORK CONFIGURATION > Hardware address = MAC Address

in LSC

• Users → Add User/Mac

• Enter MAC Address

• Access: Wired

• Networks: NH Location

• Packs: Printer ← DIFFERENT 

Done. 

Device Type 4: Apple TVs

OVERVIEW FOR EACH APPLE TV:

A. Physical connection (HDMI)

B. Initial setup (skip Wi-Fi initially)

C. Sign in with Apple ID (code to Provisioning iPad)

D. Add to LSC using "Auto Mac"

E. Connect to NH-Legacy Wi-Fi

F. Complete remaining setup

Step A Apple TVs:  Initial Setup

1. Connect Apple TV to TV with HDMI cable

2. Power on Apple TV 

3. Skip adding the WiFI to TV directly and switch TV input to HDMI 1 (You may need to skip steps when initially turning on TV)

4. Set up Apple TV manually:

   ✓ Allow Siri

   ✓ Allow Location Services

   ✗ Do NOT share data with Apple

   ✓ Connect with the AppleID provided by client, code for joining will be sent to the installation ID

    

5. When prompted for Wi-Fi: Select NH-Legacy (don't enter password yet)

Step B: Apple TVs - LSC Configuration

When Apple TV prompts for Wi-Fi password:

1. In LSC: Users → Auto Mac

2. Access Types: Wireless

3. Networks: NH Location

4. Packs: Apple TV

5. Get password from LSC

6. Return to Apple TV, enter password

7. Apple TV connects

8. Back to LCS> Click Connect and add the description AppleTV in room1

9. Complete remaining Apple TV setup

✅ REPEAT for all Apple TVs

Device Type 5: VoIP Phones

• VoIP phones powered by PoE

• NO separate power supply needed!

FOR EACH PHONE:

1. Locate CAT6 wall jack where phone goes

3. In rack, find matching# on patch panel

4. Connect CAT6:

Patch panel → PoE Switch (ports 7-23)

5. Plug one end of the cable into the networking jack on the phone and the other end  into wall jack

6. ✓ Phone powers on automatically via PoE

Device Type 6: Cryo Chamber

Simple wired connection:

1. Ensure Cryo has CAT6 cable connected (usually top right corner)

2. Chamber labeled with outlet number

3. In rack, find matching# on patch panel

4. Connect CAT6:

5. Patch panel → PoE Switch any port 7-23

6. ✓ Verify link light on switch

Done! Cryo has network connectivity.

Device Type 7: Sonos Speakers

SETUP PROCESS:

1. On Installation iPad: Download Sonos app (App Store) https://support.sonos.com/en/downloads

2. Change the PACK in LCS for the installation iPAD: 

• Open the LCS dashboard and at the top menu select "SEARCH MAPS"  and type in installation iPad or whatever you added in the description. If you do not get any results, you need to enter two digits from the MAC address of the installation ipad which can be found by going to Settings > Wi-FI > Find NH-Legacy > Click on the Info "i" icon > and find the WiFi Address.

• Now find the Pack and change to Sonos Speaker, then turn WiFi off and back on on the iPAD to make it take effect.

  

2. Now Open Sonos App follow wizard.

Once you are prompted to select the Wi-Fi network and password in the Sonos App:

3. For each speaker, in LSC:

You can enter the MAC address manually or using AutoMAC. It may be faster to enter manually, here is where to find the MAC Address on EACH speaker:

• Users → Auto Mac see AutoMac instructions here

• Access: Wireless

• Networks: NH Location

• Packs: Sonos Speaker

• Get password from LSC

• Return to Sonos App and enter password you see

• Back to LCS> Click Connect and add the description Sonos speaker

5. Complete Sonos app configuration

✅ REPEAT adding the MAC address for every speaker even if not prompted by the App or it will not work. 

6. Which device can access Sonos? By default, only both iMACS will have access to control the Sonos Speakers via the Sonos App. 

Send an email to support@lionstripe.com if you want to give other devices speaker access

Device Type 8: Nest Cameras

Connect via Wi-Fi, with regular power cable (no ethernet cables)

• On the Installation iPad download Google Home App: https://apps.apple.com/us/app/google-home/id680819774 

• Nest camera will not allow you to use a business account email

Go through the setup guide on the device

• Add NH location as a new home

• Enable most features. EXCEPT, please do not share analytics with Google.

Change the PACK in LCS for the installation iPAD: 

• Open the LCS dashboard and at the top menu select "SEARCH MAPS"  and type in installation iPad or whatever you added in the description. If you do not get any results, you need to enter two digits from the MAC address of the installation ipad which can be found by going to Settings > Wi-FI > Find NH-Legacy > Click on the Info "i" icon > and find the WiFi Address.

• Now find the Pack and change to Camera, then turn WiFi off and back on on the iPAD to make it take effect.

OUTLINE FOR EACH CAMERA:

1. Plug camera into power

2. Onboard in Google Home App

3. Add each camera MAC address to LCS 

4. In App > Select NH-Legacy network and enter the Unique password from dashboard

In LSC 

1. Users → Auto Mac

2. Access Types: Wireless

3. Networks: NH Location

4. Packs: Camera

5. Get password from LSC

6. Return to Google Home App, enter password

7. Camera connects

8. Back to LCS> Click Connect and add the description  Nest Camera

✅ Repeat remaining Cameras

Device Type 9: iMacs (2)

Go through the setup guide on the iMAC and have the Installation iPad on hand for verification code

Connecting to Wifi:

• Disable iCloud password sharing:
  • Access the System prefs → click the account → iCloud → Passwords: Off
• Wire iMac via ethernet to a port on the wall mounted access point (black box), iMacs must be wired before next step
• Locate the MAC address
  • Open System Preferences → Network → Ethernet port → Click Details → Hardware

Add to Lionstripe Dashboard:

• Add the MAC address of the iMac on the left to package: Staff with Sonos App
• Add a note on the dashboard saying this is the iMac on the left front desk or right front desk
• Install Sonos app on the iMac located on the left side of the front desk: https://support.sonos.com/en/downloads

If the client does not want both iMacs to have Sonos speaker control, just add to pack "Staff"

Verify all devices configured:

• All iPads connected to NH-Legacy

• All Laptops connected to NH-Legacy

• All Printers online (test print)

• All Apple TVs connected and streaming

• All VoIP Phones "Registered"

• Cryo Chamber has network

• All Sonos Speakers configured

• All Cameras powered and recording

• All iMacs connected to NH-Legacy

Speed Test:

Run speed tests from:

• One laptop (wireless)

• One iPad (wireless)

• One wired device

Use: speedtest.net

Create Handoff Documentation

📸 DOCUMENT & PHOTOGRAPH:

• □ Rack wiring (front view photo)

• □ AP locations with outlet numbers

• □ Patch panel port mapping

Support

Email support@lionstripe.com with any questions.